Terms & Conditions

Happy Crate is a small gifting studio based in Surat, Gujarat, India, selling curated gift hampers and personalised chocolates. By placing an order you agree to these terms.

• Orders are placed on this website. Personalised items that need your photo are finished with you on WhatsApp after you order.
• An order is confirmed once payment is received at checkout, or, for cash on delivery, once we have confirmed it with you. The full total, including any handling fee, is always shown before you pay.
• Prices are in Indian Rupees and may change without notice; the price confirmed in chat at the time of your order is final.

Every hamper is hand-packed and made to order. Exact contents may vary slightly with availability, but the value and care never will. Product photos are of real crates we’ve made; small variations in colour and contents are part of the handmade charm.

• You confirm you have the right to share any photos you send us for wrapper design, and permission from the people in them.
• We send a design preview before printing. Approving the preview confirms the design, please check names, dates and spellings carefully.
• Personalised chocolate wrappers are sleeved over sealed, branded chocolates. Chocolate brands shown are trademarks of their respective owners; we are not affiliated with them.

These are covered in our Shipping & Delivery and Refunds & Cancellations policies, which form part of these terms.

The Happy Crate name, logo, wrapper designs and website content are our property. Please don’t reuse them commercially without asking us first.

Our liability for any order is limited to the amount you paid for it. Please check ingredient labels on branded edible items for allergen information before consuming.

Questions about these terms: hello@happycrate.in. These terms are governed by the laws of India, with courts in Surat, Gujarat having jurisdiction.